Published on May 06, 2011 Web Hosting Reliability Crucial for Ecommerce
No matter what shopping cart software you choose, what’s the point of a shop that nobody can find because it’s always offline?
When uptime and performance matter, it’s important to choose a hosted shopping cart provider who pays close attention to server load, uptime and performance.
If you’re unsure about the quality of a shopping cart provider’s performance, search on their website for web hosting reliability and find out the percentage uptime that they quote as an average for their service. Ozcart servers operate to a service level of 99.99% uptime or better, a standard at which we are pleased to attain and exceed.
Every provider will need to reboot their servers from time to time to install new operating system updates (just like you have to restart your computer to install some Windows updates or new software), or move more demanding sites to different servers to better balance their load. The difference between a good provider and a poor one is not always the quality of their workmanship in managing these situations, but communication. If people are communicated with and the provider understands the importance of making changes during off-peak times, they can plan their businesses around the updates and no harm is done. Take your website offline without warning for an extended period of time on a regular basis and you’re just asking for your customers to leave you!
The reliability of our ecommerce servers is something we are particularly proud of, especially given the ongoing updating of the servers that we do behind the scenes to maintain PCI DSS security compliance (a mandatory set of best practice privacy and security settings mandated by the credit card industry and headed by Visa and MasterCard).
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