Phone or Fax Orders

With Ozcart, you can use your store to collect an order and then ask the customer to phone in or fax in their credit card details. Alternatively, you can phone them to collect their card details.

Integration with Ozcart

It’s a straightforward process to set up your store to accept phone or fax ordering.

Once you select the phone or fax payment method in your store’s control panel, you can type in the instructions for buyers. Those instructions are displayed on the checkout and order screens that customers see. For example, will you phone them or will they phone you? What information do they need to provide? To where do they fax their details or what number should they call?

phone admin settings

When an order is placed via phone or fax it can be added using the “Add order from Admin” feature of Ozcart.

phone adding order settings

Key Facts

You can provide customers with any instructions you like about sending in their details. Make sure you only provide them with secure methods of relaying that information to you – do not ask them to send credit card details by email for example, as this is not a secure transfer method.

Banks Supported

As no money changes hands at checkout time, any bank can be used. You may wish to use phone or fax ordering methods for international customers as well. For anti-fraud reasons and in order to run some basic anti-fraud checks, you should consider asking international customers to provide a scan of the card they are using and/or identification verification if the amount of the transaction is large.

Getting Set up

Once you’ve entered the instructions into the store administration area, Ozcart is ready to use this payment method. How the actual transaction is processed depends on your business process. Once processed, you can update the order status in your store’s administration area.

Contact Details

Phone and Fax Ordering is a manual order processing payment method in Ozcart. This means that it does not require you to sign up to an external gateway service.